When you become a Wellabe customer, you get access to top-notch customer service reps, helpful resources to manage your plan, and exclusive access to partner programs to help you fill insurance gaps and reduce out-of-pocket costs.
Policy details can be found inside your Policy Packet. If you no longer have a hard copy of your Policy Packet, you may download a copy within our customer portal. Once you’re logged in, download a PDF by clicking on the “View Policy Documents” button on the “Policies and Benefits” page. Policy documents are also available through our mobile app.
You may update your address, phone number, and email address in the customer portal and Wellabe: Be Well mobile app. If you need to change your name, please call our Customer Success team at 800-228-6080.
Your ID card is included in the Policy Packet you receive when you register for a policy. Digital insurance ID cards are available through our mobile app. When you log into our customer portal, you can view and print your ID card, as well as request an ID card be mailed to you. A digital or printed card is identical to a plastic ID card.
No, prior authorization is not required.
If your provider does not file on your behalf, you can file claims by mail, fax, or through our mobile app. Enter your claim details, take a picture of our bill, and submit. It’s that easy. Once your claim is submitted, you can check its claim status in the customer portal or Wellabe: Be Well mobile app. Download the Wellabe: Be Well mobile app to get started.
You can find your claims information when you sign into your Wellabe digital account, either on the customer portal or via the Wellabe: Be Well mobile app.
As a Wellabe customer, you have several safe and secure options to make payments:
Still have questions? Visit our FAQ page to find more answers.
VSP Individual Vision Plans offers full-service vision plans that are tailor-made for you. Call 844-641-6718 or visit VSP’s website.
Start Hearing takes care of finding a provider and scheduling an appointment to placing a hearing aid order and ensuring a proper fit. Call 855-581-3954 or visit Start Hearing’s website.
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